Privacy policy


Privacy Policy

 

Last updated: September 14, 2024

 


At Personally Loved ("we", "us", or "our"), protecting your personal information and respecting your privacy is a priority. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website personallyloved.co.uk (the "Site") or use our services (collectively referred to as the "Services"). This policy applies to all visitors, customers, and users of the Services.

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we treat it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory requirements. Updates will be posted on this page, with the revised "Last updated" date. Please review this page regularly for updates.

Information We Collect

We collect and process your personal data in compliance with UK GDPR and relevant data protection laws. The types of personal information we collect and how we use it are explained below.

1. Information You Provide to Us:

  • Contact Information: Your name, address, phone number, and email address when you create an account, place an order, or get in touch with us.
  • Order Information: Details like your billing and shipping address, payment confirmation, email address, phone number, and product personalization preferences (e.g., uploaded photos and videos).
  • Account Information: Username, password, security questions, and other relevant information needed for account management and security.
  • Customer Support: The details you provide when contacting us for help or with inquiries, including over email, phone, or WhatsApp.

2. Information We Collect Automatically:

  • Usage Data: We use cookies, pixels, and similar technologies to gather information about how you access and use our Site. This may include your IP address, browser details, device information, and how you interact with our Services (e.g., pages visited, time spent on the Site).
  • Cookies: We use cookies to enhance your shopping experience, remember preferences, and conduct analytics. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

3. Information from Third Parties:

We may also collect information from third parties to help deliver our Services, including:

  • Service Providers: Such as Shopify, our eCommerce platform, and Printify, our print-on-demand partner, who help us process orders, fulfill products, and provide you with notifications, including tracking updates.
  • Payment Providers: Information related to payment processing (e.g., bank account, credit or debit card information) is collected by our payment processors (e.g., Stripe or PayPal) to complete your transaction.

How We Use Your Information

We collect and use your personal information for the following purposes:

  • To Fulfill Orders and Provide Services: This includes processing your payments, fulfilling orders, managing returns and exchanges, and delivering notifications related to your account or orders.
  • To Personalize Your Experience: We use your preferences, including photos and videos, to customize products as per your requests.
  • For Marketing and Advertising: With your consent, we may use your contact details to send promotional offers and marketing communications. You can opt-out at any time.
  • To Improve and Secure Our Services: We use data to prevent fraud, monitor our website's performance, and enhance your overall shopping experience.

How We Share Your Information

We only share your personal information when necessary, and with your consent or to fulfill a legal obligation, as follows:

  • Service Providers: We share information with third parties such as Shopify and Printify to help run our store, manage payments, process orders, and deliver products.
  • Legal Obligations: We may disclose your data to comply with legal obligations, such as responding to lawful requests or protecting our rights.

We do not sell or share your data for profit.

Retention of Your Data

We retain your personal information only for as long as necessary to provide our Services or comply with legal obligations. The retention period will depend on the purpose for which the information was collected and any applicable retention requirements under the law.

Your Rights Under GDPR

Under the UK GDPR, you have the following rights concerning your personal information:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of your personal data in certain circumstances.
  • Right to Object: You can object to our processing of your data, including opting out of marketing communications.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Restrict Processing: You may request that we limit how your personal data is processed under certain circumstances.

To exercise any of these rights, please contact us at enquiries@personallyloved.co.uk

Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no security system is entirely foolproof, and we cannot guarantee the absolute security of your information.

Children's Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have this information removed.

Contact Information

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us: